2. Patient Services
  3. Visitor Guide
Visitor Information

A calm, respectful, and supportive environment plays a vital role in a patient's recovery and overall well-being. To help us maintain a safe and healing atmosphere, we request that all visitors kindly follow the hospital's visitor policies. Your cooperation ensures comfort not only for patients but also for caregivers, fellow visitors, and our healthcare team.

Visiting Hours

To balance patient rest and family interaction, visiting hours are defined as follows:

01
General Hospital

Monday to Friday & Sunday: 5:00 p.m. to 7:00 p.m.
Saturday: 4:00 p.m. to 7:00 p.m

02
Super-Speciality Hospital

Morning: 10:00 a.m. to 11:00 a.m.
Evening: 4:00 p.m. to 6:00 p.m.

03
Intensive Care Units (ICU)

Morning: 10:30 a.m. to 11:30 a.m.
Evening: 5:00 p.m. to 6:00 p.m.

Please note: Visiting hours may be revised at the discretion of hospital authorities if required in the best interest of patient care.

Visitor & Attendant Pass Policy

To ensure patient safety and regulated access to inpatient areas, the following pass guidelines are followed:

  • One attendant pass is issued per patient at the time of admission.
  • One visitor pass may be issued in addition to the attendant pass. (A refundable deposit is applicable for all passes.)
  • The designated attendant must remain with the patient throughout the hospital stay.
  • Visitors are allowed only during approved visiting hours.
  • A maximum of two individuals, including the attendant and visitor, are permitted with the patient at any given time.
  • Security personnel may verify visitor and attendant passes while entering inpatient zones.
  • All issued passes must be returned at the time of patient discharge.
  • Entry into ICUs is strictly regulated and allowed only with prior approval from ICU staff to protect critically ill patients.
Guidelines for Visitors
Things to Do
  • Keep mobile phones switched off or on silent mode during visits.
  • Confirm the patient’s comfort and consent before planning a visit.
  • Wash and sanitize hands before touching the patient or their personal belongings.
  • Step out of the room when doctors or nursing staff arrive for patient care.
  • Maintain a polite, respectful, and cooperative attitude with hospital staff and other patients.
  • Keep your personal belongings safe at all times.
  • Contact the designated hospital authority for any assistance or concerns.
Things to Avoid
  • Spending extended periods in the patient’s room.
  • Bringing outside food, fruits, or beverages into the hospital premises. (Nutritious vegetarian meals are provided as per medical guidance.)
  • Visiting if you are unwell or showing symptoms of an infectious illness.
  • Offering gifts, tips, or gratuities to hospital staff.
  • Photography or videography anywhere within the hospital premises.
  • Smoking, consuming alcohol, carrying non-vegetarian food, or prohibited substances.
  • Bringing flowers, bouquets, or gifts for patients.
  • Engaging in activities that may disturb others, such as loud conversations, playing music, littering, or unsafe behaviour.
  • Bringing children as visitors.
Frequently Asked Questions

01. What are the visiting hours at the hospital?

The hospital follows structured visiting hours for general wards, super-speciality units, and ICUs to help patients rest comfortably while allowing families to stay connected, ensuring care is delivered smoothly and without disruption.

  • Separate time slots are available for morning and evening visits.
  • ICU visits are restricted and closely monitored.
  • Visiting hours may be modified based on the patient's condition or hospital protocols.

02. How many visitors are allowed per patient?

To maintain safety and comfort, the hospital limits the number of people who can accompany a patient.

  • One attendant pass is issued at admission.
  • One additional visitor pass may be provided.
  • Only two individuals are allowed with the patient at a time.

03. Are visitors allowed in the ICU?

ICU visits are strictly regulated to protect critically ill patients and maintain a controlled environment.

  • Entry is permitted only during designated visiting hours.
  • Prior approval from ICU staff is mandatory.
  • Access may be restricted based on the patient's medical condition.

04. Is a visitor or attendant pass mandatory?

Yes, all visitors and attendants must carry a valid hospital-issued pass.

  • Passes are issued against a refundable deposit.
  • Security staff may verify passes at inpatient entry points.
  • All passes must be returned at the time of discharge.

05. Are food items or gifts allowed for patients?

To ensure patient safety and hygiene, certain items are restricted within hospital premises.

  • Outside food, fruits, and beverages are not permitted.
  • Flowers, bouquets, and gifts are not allowed.
  • The hospital provides nutritionally balanced vegetarian meals as advised by doctors.